Last updated: 19 February 2026

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Pet Care Haven is committed to protecting your privacy and handling your personal information responsibly and transparently.

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This Privacy Policy explains how we collect, use, store and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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1. Who we are

Pet Care Haven provides pet sitting and home visit services in Farnham and surrounding areas.

Pet Care Haven is the data controller for the personal information you provide.

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If you have any questions about this policy or your data, you can contact:

Email: farnhampetcare@gmail.com
Location: Farnham, Surrey, United Kingdom

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2. What information we collect

Information submitted through the website contact form. When you complete the contact form on our website, we collect:

• Your name

• Email address

• Phone number

• Home address

• Details about your pet(s) and care requirements

• Any additional information you choose to provide

 

This information is collected solely for the purpose of responding to your enquiry and arranging services.

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If you proceed with a booking, we may also collect:

• Emergency contact details

• Veterinary contact details

• Pet medical and behavioural information

• Property access instructions

• Booking records and related communications

 

We only collect information that is necessary to deliver our services safely and professionally.

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3. How we use your information

We use your personal data to:

• Respond to enquiries

• Provide quotes

• Arrange and manage bookings

• Deliver pet care services

• Communicate with you before, during and after bookings

• Contact you in case of emergency

• Maintain necessary business and legal records

 

We do not use your information for marketing purposes and we do not send marketing emails.

We do not sell, rent or share your personal information for advertising or commercial marketing.

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4. Legal basis for processing

We process your personal data on the following lawful bases:

• Contractual necessity, where processing is required to provide the services you request

• Legitimate interests, for the safe and effective operation of our business

• Legal obligation, where we must retain certain records for tax or insurance purposes

 

Where you submit information via the contact form, this is done voluntarily and constitutes consent for us to respond to your enquiry.

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5. How your information is stored

Our website is hosted on Wix. Information submitted through the contact form is stored securely within the Wix platform.

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We take reasonable steps to protect your personal data, including:

• Password-protected accounts

• Secure devices

• Limiting access to information

 

Pet Care Haven does not store full payment card details.

 

6. How long we keep your information

We retain personal data only for as long as reasonably necessary to:

• Deliver services

• Comply with legal, tax and insurance obligations

• Maintain business records

 

When information is no longer required, it will be securely deleted.

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7. Sharing your information

We will only share your personal information where necessary, for example:

• With veterinary professionals in the event of an emergency

• With emergency contacts you have provided

• With service providers such as Wix, where required for website operation

 

We do not share your information for marketing or promotional purposes.

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8. Your rights

Under UK GDPR, you have the right to:

• Request access to your personal data

• Request correction of inaccurate information

• Request deletion of your data where appropriate

• Request restriction of processing

• Object to processing based on legitimate interests

• Lodge a complaint with the Information Commissioner’s Office (ICO)

 

To exercise any of these rights, please contact us using the details above.

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9. Changes to this policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website.